Spa Policies
Thoughtful guidelines to protect your relaxation time
We keep policies transparent so every guest enjoys a seamless experience from arrival to farewell.
Arrival
- Please arrive 10 minutes early to enjoy tea service and complete your wellness intake form.
- Late arrivals may reduce hands-on time to respect the next guest’s appointment.
- First-time clients should bring a valid photo ID for intake verification.
Cancellations
- We kindly request 24 hours’ notice for cancellations or rescheduling.
- Same-day cancellations or no-shows are subject to a 50% service fee.
- Group bookings (3+ guests) require 48 hours’ notice to avoid a 75% fee.
Health & Comfort
- Communicate pressure preferences at any time—our therapists will tailor the session to you.
- Please reschedule if you are experiencing fever, contagious illness, or have tested positive for COVID-19 within the past 5 days.
- Pregnant guests in their first trimester should consult their physician before booking.
Payments & Gratuity
- We accept Visa, Mastercard, American Express, Apple Pay, and cash.
- Gratuity is appreciated but optional. 20% is customary for exceptional service.
- Gift cards and promotion credits must be presented at checkout.
Couples & Groups
- Couples suites include synchronized therapists, aromatherapy, and post-session lounge time.
- For groups, our concierge can stagger start times or arrange private lounge access.
- Alcohol is not permitted during treatments, but celebratory beverages can be enjoyed afterward in our lounge.