Privacy Policy

Introduction

At Bua Thai Massage, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Book an appointment online or by phone
• Fill out a contact form on our website
• Subscribe to our newsletter or promotional communications
• Purchase gift cards or services
• Complete intake forms for massage therapy

This information may include:

• Name, email address, and phone number
• Billing and payment information
• Health information relevant to massage therapy
• Appointment preferences and history
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visits

How We Use Your Information

We use the information we collect to:

• Process and manage your appointments and bookings
• Provide personalized massage therapy services
• Process payments and prevent fraudulent transactions
• Send appointment confirmations, reminders, and follow-ups
• Communicate about services, promotions, and special offers
• Improve our website, services, and customer experience
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights
• Analyze website traffic and user behavior

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver targeted advertising and marketing

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

Third-Party Analytics

We use Google Analytics and Google Tag Manager to analyze website traffic and user behavior. These services may collect information about your use of our website and other websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (credit card processing)
• Appointment scheduling platforms
• Email marketing services
• Website hosting providers
• Analytics services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

• Compliance with legal obligations or court orders
• Protection of our rights, privacy, safety, or property
• Investigation of fraud or security issues
• Protection of the rights and safety of our users

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing (PCI DSS compliant)
• Regular security audits and updates
• Limited employee access to personal information
• Secure storage and backup systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access, update, or correct your personal information. You can do this by:

• Logging into your account (if applicable)
• Contacting us directly at buathaillc@gmail.com
• Calling us at (725) 300-7076

Data Deletion

You may request deletion of your personal information, subject to certain legal exceptions. We may retain certain information as required by law or for legitimate business purposes.

Marketing Communications

You may opt out of receiving promotional emails by:

• Clicking the “unsubscribe” link in any email
• Contacting us to update your preferences
• Adjusting your account settings (if applicable)

Note: You will still receive transactional emails related to your appointments and bookings.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect
• Right to know whether we sell or share your information
• Right to opt out of the sale of your information
• Right to request deletion of your information
• Right to non-discrimination for exercising your rights

Health Information Privacy (HIPAA)

While massage therapy services may not always be covered by HIPAA (Health Insurance Portability and Accountability Act), we treat all health information you provide with the utmost confidentiality. We:

• Only collect health information necessary for providing safe, effective massage therapy
• Store health records securely and limit access to authorized personnel
• Do not share your health information without your consent, except as required by law
• Maintain confidentiality consistent with professional ethics and state regulations

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms, payment processors, or review sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain your personal information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records and historical data

When information is no longer needed, we securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the “Last updated” date at the top of this page
• Sending email notifications (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of our services.